Terms and Conditions
These Terms and Conditions govern your use of the Performance Cycles service and website. By visiting the Performance Cycles website you accept, and agree to, the content of these Terms and Conditions. We reserve the right to change the Terms and Conditions at any time and it is your responsibility to check regularly before ordering. This does not affect your statutory rights.
Performance Cycles is a trading name of Performance Cycles Ltd is registered in the United Kingdom at 1000 Lakeside, Suite 310, Third Floor, N E Wing, Portsmouth, Hampshire, PO6 3EN / Company No: 02667809 / VAT No: GB884 2571 94
Terms of Service
By placing an order via our website (www.PerformanceCycles.co.uk), you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please see our Delivery information page for further information.
In order to contract with Performance Cycles you must be over 18 years of age. Performance Cycles retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be Performance Cycles or may in some cases be a third party. Where a contract is made with a third party Performance Cycles is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card, or bank account used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of international products and services may fluctuate. All prices advertised are subject to such changes.
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. Performance Cycles retains the right to accept or reject this offer before processing the order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us, the prices have been verified, and the order has been processed and dispatched. A second email will be sent confirming these arrangements and the title of goods will not be transferred until they have been dispatched.
Pricing and Availability
Whilst we try and ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Where applicable, prices are inclusive of VAT. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Grand Total'.
The website may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fulfil any orders that you may place based on information on the website that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.
Fair Purchase Policy
At Performance Cycles, we buy from our suppliers with an agreement to sell to our private customers. It is not in our business model to sell items in bulk quantities to other retailers or bicycle manufacturers. We reserve the right to refuse or cancel any orders which we suspect are beyond the requirements for an individual or club arrangement. If you have any questions on this matter, or wish to consult us before making a large purchase, please use Livechat or Contact Us
Online dispute resolution for consumer pursuant to Section 14.1 of Regulation (EU) 524/2013
The European Commission provides a platform for online dispute resolution which is available at the following link: http://ec.europa.eu/consumers/odr/
Product Specifications and Suitability
Published product details, specifications and suitability information is the best available at the time. Performance Cycles shall not be held responsible for the accuracy of any advice given regarding the suitability (or otherwise) of any part/s required for the repair of an item. If you have ordered an item that has an unsuitable product description we will remedy this by providing you a full refund upon the return of the item. Please see our Returns and Refunds page for details.
We encourage you to ensure all spare parts are fitted by a competent person in accordance with manufacturer specifications. Performance Cycles cannot be held liable for any damage caused by the fitting of a spare part.
Please ensure that you have read your warranty conditions before attempting to install a part or otherwise repair item. Performance Cycles cannot be held responsible if the item is damaged or your warranty is voided. Some manufacturer guarantees may be on condition that you use a qualified cycle technician.
Performance Cycles offer a very helpful and hassle-free returns policy, after all, we are here to help you! Click here to see full details of our returns policy.
You are entitled to returns as per UK Consumer Law.
You have the right to cancel your order and return your item within the quoted time frame. Please notify us through your account by clicking the returns link of your intention to return your item(s) by following the steps provided. For full return guidelines click here.
Availability / Estimated Delivery Times
We do our best to ensure availability of all advertised products and endeavour to despatch all parts within the quoted time. If there is a delay we will inform you of this via email and the product will be despatched as soon as it is available. If you have ordered multiple items they may arrive separately.
Performance Cycles has no liability to you for any delay in the delivery of products ordered. We will do our best to get all orders sent out as quickly as possible. You have the right to cancel delayed orders at any time, just Contact Us with your order number.
Occasionally we find ourselves having to withdraw an item because it has become obsolete or has been discontinued. If you have placed an order for an item that has been made obsolete we will inform you as soon as possible and offer you an alternative if one is available.
Performance Cycles Ltd has appointed Performance Cycles Australia Pty Ltd (ACN 601 479 930) of Tower Two Collins Square, Level 36, 727 Collins Street, Docklands, Victoria, 3008 Australia as the billing agent to collect payment for all purchases for delivery to Australia.
Payment over the Internet can be made via our secure check out pages using Visa, Visa Electron, MasterCard, Switch/Maestro or Solo cards. You can also pay using PayPal. Card charges will appear on your statement as "PERFORMANCE CYCLES".
All prices are quoted in pounds sterling (£) and include Value Added Tax (VAT) at UK rates, unless country currency is changed in our region adjuster, available on every product page. It may be necessary to adjust prices in the event of an increase in VAT rates, or as a result of a manufacturer price increase. Customers are entitled to a full refund if this is not acceptable.
All Australian orders will be charged in Australian Dollars including any delivery charges.
Due to the nature of the clearing system your credit card payment will be taken at the point of processing. If a problem in supply should occur, your payment method will be refunded as swiftly as possible. The refund may take a couple of days to show as cleared funds on your account, depending on payment provider.
If your delivery address is outside of the UK, you may be required to pay import duties and taxes when your Performance Cycles order reaches your country. These and any additional charges for customs clearance are your responsibility. All orders are fulfilled and despatched from UK.
Performance Cycles Terms and Conditions shall be governed by and construed in accordance with English Law. Disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the English courts.
International order will be despatched via Royal Mail or Parcel Force/DHL.
Despatch time may vary according to availability and any guarantees or representations made as to delivery times are limited to Australia and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
If your delivery address is in the Scottish Highlands & Islands, Isle of Man and Northern Ireland delivery times may be extended, depending on where exactly you live.
Deliveries cannot be made to PO Box addresses. Performance Cycles strongly advises against deliveries to be made to hotels or third party couriers. Any orders made, to be sent to a hotel or a third party courier, are entirely at the risk of the client. Therefore, we regret to inform, that Performance Cycles cannot accept any liability for orders that fail to arrive to the hotels or third party courier, or are damaged on receipt. We will, however, do what we can to help in cases like these.
Orders may be cancelled at any time before they are prepared by our team, simply visit your account and follow the steps for a full refund. If the item has already been despatched then please see our returns policy.
Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. you have a right to cancel your order in writing (except for customised products) 14 working days beginning with the day after the day on which the consumer receives the goods. Please see returns policy for guidance on method and costs of return.
Performance Cycles is considerate of the environment and is pleased to comply with the EU Waste Electrical and Electronic Equipment (WEEE) Regulations 2006. There is a requirement on each Member State under Article 2 of the Directive to minimise the disposal of WEEE as unsorted municipal waste and to achieve a high level of collection of WEEE for treatment, recovery and environmentally sound disposal.
Performance Cycles will take back on a new-for-old basis any old electronic item from you. Spare parts are not covered by this and we are not able to take back spares. If you are purchasing a new appliance from us and wish to send us the old one please send it to
Returns, Performance Cycles Ltd,
Citadel Logistics Centre
Black Country New Road
You must return the item to us within 28 days of purchasing the new item. Payment of postage for the return of the item is your responsibility.
Reviews and Comments
We encourage you to leave reviews, comments and product questions on our website. We regularly monitor this content and we reserve the right to remove, reject or edit it at any time. When submitting information to our website as a review, product question or customer comment you understand that what you have submitted is not copyright protected and you are permitting its appearance on the Performance Cycles website.
We shall not be liable for incidental or consequential damages or expenses. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third parties claims.
We will do our best to get all orders despatched as quickly as possible. We have no liability to you for any delay in the delivery of products ordered. You have the right to cancel delayed orders at any time and get a refund prior to the item being despatched.
This warranty does not affect your statutory rights.
Consider the Environment
Performance Cycles is considerate of the environment and is pleased to comply with the EU Waste Electrical and Electronic Equipment (WEEE) Regulations 2006. There is a requirement on each member State under Article 2 of the Directive to minimise the disposal of WEEE as unsorted municipal waste and to achieve a high level of collection of WEEE for treatment, recovery and environmentally sound disposal.
Performance Cycles will take back on a new-for-old basis any old electronic item from you. Spare parts are not covered by this and we are not able to take back spares. If you are purchasing a new appliance from us and wish to send us the old one please send it to:
Returns, Performance Cycles Ltd,
Citadel Logistics Centre
Black Country New Road
You must return the item to us within 28 days of purchasing the new item. Payment of postage for the return of the item is your responsibility.
Privacy, Copyright and Disclaimer
We will never sell or pass on your name and address to any other organisation without your consent. Your details are confidential and you will never receive unsolicited mail as a result of ordering from Performance Cycles.
We expect you to maintain the confidentiality of your username and password for your Performance Cycles account.
All content included in this site, text and graphics (including copyright), is owned and controlled by Performance Cycles Ltd. In accessing the Performance Cycles web pages, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store, transmit, show or play in public, adapt or change in any way the content of these Performance Cycles pages for any other purpose whatsoever, in any medium, without the prior written permission of Performance Cycles Ltd.
Performance CyclesCRC's Tax Strategy
The Group's core business is as an online retailer trading worldwide through a number of domains under two brands. The Performance Cycles brand specialises in tri-sport (cycle-run-swim) and road cycling products to inspire everybody, everywhere to experience the joy of sport. The business offers a wide range of cycle, run and swim products (equipment, clothing, accessories and sports events). Chain Reaction Cycles (CRC) focuses on mountain biking and down-hill cycling whilst also offering road bike equipment. The Group services customers across the globe from its operating facilities in the UK.
Performance CyclesCRC is committed to complying with tax laws in a responsible manner and to having open and constructive relationships with tax authorities.
Tax Risk Management
Performance CyclesCRC’s Chief Financial Officer has overall responsibility for the Groups UK tax accounting arrangements, with oversight provided by the Board of Directors.
The Board of Directors meet when required to discuss any updates on significant tax matters and developments. The Chief Financial Officer attends all meetings where the Board has the opportunity to highlight any significant tax matters and developments.
The day to day operation of the company’s tax affairs are managed by the Financial Reporting and Tax Manager who acts as the main point of contact for all of the company’s tax related enquires and is also responsible for ensuring that statutory tax requirements are both identified and adhered to.
The Financial Reporting and Tax Manager maintains close contact with external legal and tax advisors to obtain any updates on rules and regulations that might have a material impact on the company and for relevant support on key business processes.
Performance CyclesCRC engage in tax planning that supports the Group’s business and reflects commercial and economic activity and do not engage in artificial tax arrangements.
The Group adheres to relevant tax laws and seeks to minimise the risk of uncertainty or disputes.
Tax incentives and exemptions are sometimes implemented by governments and fiscal authorities in order to support investment and economic development. Where they exist the Group seeks to apply them in the manner intended. Where appropriate, professional advice is sought to support any submissions.
Professional advice has been sought where appropriate.
Level of tax risk
The focus of the Group is to conduct business in a way that both meets and exceeds our stakeholder’s expectations including customers, suppliers, communities and employees. Operating with this focus impacts how the company considers all tax affairs the communities in which they operate.
The Group is committed to complying with all applicable tax laws and has a low risk appetite in relation to tax matters, assessing tax risk and making tax decisions with regard to its reputation, integrity and status in a consumer branded product environment.
Working with HMRC
Where appropriate, the Group aim’s to discuss any issues in real time with a view to them being resolved in a timely manner with full disclosure of the relevant facts and circumstances presented to HMRC.
The Group support the principle behind the movement towards greater transparency and increased understanding of tax systems that build public trust.
Our approach to tax is applicable across the Performance CyclesCRC Group. We review and update this document annually. It was last approved on 15 December 2017.
For additional information you can e-mail tax@Performance Cycles.com.
Finalisation of Contract
The presentation of products in this online shop does not represent a legally binding offer but a non-binding online catalogue. By clicking on the button ‘Buy’ / ‘Order and Pay’, you place a binding order for the products in your shopping basket. We send you a confirmation of receipt of your order by automated e-mail when receiving the order straight after it is placed. With this e-mail, the purchase agreement comes into effect.
Unless otherwise stated, all rights, including copyright, in the content of these Performance Cycles web pages are owned and controlled for these purposes by Performance Cycles Ltd.
In accessing Performance Cycles web pages, you agree that you may only download the content for your own individual and non-commercial use.
You are not permitted to copy, broadcast, download, store, transmit, show or play in public, adapt or change in any way the content of these Performance Cycles pages for any other purpose whatsoever, in any medium, without the prior written permission of Performance Cycles Ltd.
Exceptions and Acknowledgments
Feel free to use small quotes as long as you acknowledge our site and provide a link back to the original source.
Email When in Stock: Terms and Conditions
When you sign up for the 'Email When in Stock' service, you ask Performance Cycles to send you an email when your selected item is back in stock. We will try our best, but
We cannot guarantee that you will receive an email notifying you when your chosen product is in stock.
The email is a notification, not a reservation; it’s not a guarantee that the product will still be available when you attempt to purchase. Given that it’s likely a sold out product will be a popular one, we suggest that you act quickly to avoid disappointment
Performance Cycles Code of Conduct
Our Code of Conduct sets out the core principles that suppliers, factories and supply chain must follow to ensure products are made in good working conditions and that the people making them are treated decently and paid a fair wage. It is based upon the Ethical Trading Initiative Base Code, which itself founded on the conventions of the International Labour Organisation and is an internationally recognised code of labour practice.
1. Employment is freely chosen
1.1 There is no forced, bonded or involuntary prison labour.
1.2 Workers are not required to lodge "deposits" or their identity papers with their employer and are free to leave their employer after reasonable notice.
2. Freedom of association and the right to collective bargaining are respected
2.1 Workers, without distinction, have the right to join or form trade unions of their own choosing and to bargain collectively.
2.2 The employer adopts an open attitude towards the activities of trade unions and their organisational activities.
2.3 Workers representatives are not discriminated against and have access to carry out their representative functions in the workplace.
2.4 Where the right to freedom of association and collective bargaining is restricted under law, the employer facilitates, and does not hinder, the development of parallel means for independent and free association and bargaining.
3. Working conditions are safe and hygienic
3.1 A safe and hygienic working environment shall be provided, bearing in mind the prevailing knowledge of the industry and of any specific hazards. Adequate steps shall be taken to prevent accidents and injury to health arising out of, associated with, or occurring in the course of work, by minimising, so far as is reasonably practicable, the causes of hazards inherent in the working environment.
3.2 Workers shall receive regular and recorded health and safety training, and such training shall be repeated for new or reassigned workers.
3.3 Access to clean toilet facilities and to potable water, and, if appropriate, sanitary facilities for food storage shall be provided.
3.4 Accommodation, where provided, shall be clean, safe, and meet the basic needs of the workers.
3.5 The company observing the code shall assign responsibility for health and safety to a senior management representative.
4. Child labour shall not be used
4.1 There shall be no recruitment of child labour.
4.2 Companies shall develop or participate in and contribute to policies and programmes which provide for the transition of any child found to be performing child labour to enable her or him to attend and remain in quality education until no longer a child; "child" and "child labour" being defined in the appendices.
4.3 Children and young persons under 18 shall not be employed at night or in hazardous conditions.
4.4 These policies and procedures shall conform to the provisions of the relevant ILO standards.
5. Living wages are paid
5.1 Wages and benefits paid for a standard working week meet, at a minimum, national legal standards or industry benchmark standards, whichever is higher. In any event wages should always be enough to meet basic needs and to provide some discretionary income.
5.2 All workers shall be provided with written and understandable Information about their employment conditions in respect to wages before they enter employment and about the particulars of their wages for the pay period concerned each time that they are paid.
5.3 Deductions from wages as a disciplinary measure shall not be permitted nor shall any deductions from wages not provided for by national law be permitted without the expressed permission of the worker concerned. All disciplinary measures should be recorded.
6. Working hours are not excessive
NB: This Base Code clause was revised with effect from 01 April 2014.
6.1 Working hours must comply with national laws, collective agreements, and the provisions of 6.2 to 6.6 below, whichever affords the greater protection for workers. Sub-clauses 6.2 to 6.6 are based on international labour standards.
6.2 Working hours, excluding overtime, shall be defined by contract, and shall not exceed 48 hours per week. *
6.3 All overtime shall be voluntary. Overtime shall be used responsibly, taking into account all the following: the extent, frequency and hours worked by individual workers and the workforce as a whole. It shall not be used to replace regular employment. Overtime shall always be compensated at a premium rate, which is recommended to be not less than 125% of the regular rate of pay.
6.4 The total hours worked in any 7-day period shall not exceed 60 hours, except where covered by clause 6.5 below.
6.5 Working hours may exceed 60 hours in any 7-day period only in exceptional circumstances where all of the following are met:
• this is allowed by national law;
• this is allowed by a collective agreement freely negotiated with a workers’ organisation representing a significant portion of the workforce;
• appropriate safeguards are taken to protect the workers’ health and safety; and
• the employer can demonstrate that exceptional circumstances apply such as unexpected production peaks, accidents or emergencies.
6.6 Workers shall be provided with at least one day off in every 7 day period or, where allowed by national law, 2 days off in every 14 day period.
* International standards recommend the progressive reduction of normal hours of work, when appropriate, to 40 hours per week, without any reduction in workers’ wages as hours are reduced.
7. No discrimination is practised
7.1 There is no discrimination in hiring, compensation, access to training, promotion, termination or retirement based on race, caste, national origin, religion, age, disability, gender, marital status, sexual orientation, union membership or political affiliation.
8. Regular employment is provided
8.1 To every extent possible work performed must be on the basis of recognised employment relationship established through national law and practice.
8.2 Obligations to employees under labour or social security laws and regulations arising from the regular employment relationship shall not be avoided through the use of labour-only contracting, sub- contracting, or home-working arrangements, or through apprenticeship schemes where there is no real intent to impart skills or provide regular employment, nor shall any such obligations be avoided through the excessive use of fixed-term contracts of employment.
9. No harsh or inhumane treatment is allowed
9.1 Physical abuse or discipline, the threat of physical abuse, sexual or other harassment and verbal abuse or other forms of intimidation shall be prohibited.
10. Environmental requirements
10.1 Performance Cycles wishes to share its commitment to the environment with suppliers whose practices conform to applicable environmental standards
11. Legal requirements
11.1 Performance Cycles is committed to full compliance with the laws and regulations in each procurement location where Performance Cycles conducts business, and will not knowingly operate in violation of any such law or regulation.
11.2 Performance Cycles will not knowingly use suppliers who violate applicable laws and regulations
12. No bribery or corruption will be tolerated
12.1 The offering, paying, soliciting or accepting of bribes or kick-backs, including facilitation payments, is strictly prohibited. A bribe may involve giving or offering ANY form of gift, consideration, reward or advantage to someone in business or government in order to obtain or retain a commercial advantage or to induce or reward the recipient for acting improperly or where it would be improper for the recipient to accept the benefit. Bribery can also take place where the offer or giving of a bribe is made by or through a third party, e.g. an agent, representative or intermediary.
Some examples of bribes are as follows. This is not an exhaustive list:
gifts, or travel expenses
the uncompensated use of company services, facilities or property
loans, loan guarantees or other credit
the provision of a benefit, such as an education scholarship or healthcare, to a member of the family of a potential customer/public or government official
providing a sub-contract to a person connected to someone involved in awarding the main contract
engaging a local company owned by a member of the family of a potential customer/public or government official
12.2 Facilitation payments are small payments or fees requested by government officials to speed up or facilitate the performance of routine government action (such as the provision of a visa or customs clearance). Such payments are strictly prohibited.
12.3 Suppliers, representatives and their employees must comply with all applicable anti-bribery and corruption laws. If no such anti-bribery or corruption laws apply, or are of a lesser standard to that prescribed in the UK Bribery Act 2010, suppliers, representatives and their employees must adhere to the UK Bribery Act 2010.
12.4 Suppliers and representatives must have in place anti-corruption and bribery procedures to prevent employees or persons associated with its business from committing offences of bribery or corruption. Suppliers and representatives will properly implement these procedures into their business and review them regularly to ensure that they are operating effectively.
13. APPENDIX A Definitions
Any person less than 15 years of age unless local minimum age law stipulates a higher age for work or mandatory schooling, in which case the higher age shall apply. If however, local minimum age law is set at 14 years of age in accordance with developing country exceptions under ILO Convention No. 138, the lower will apply.
Any worker over the age of a child as defined above and under the age of 18
Any work by a child or young person younger than the age(s) specified in the above definitions, which does not comply with the provisions of the relevant ILO standards, and any work that is likely to be hazardous or to interfere with the child’s or young person’s education or to be harmful to the child’s or young person’s health or physical, mental, spiritual, moral or social development.
General terms and conditions for all Performance Cycles promotions & promotional vouchers codes
Online use only.
Minimum spend required (exclusive of any shipping costs).
Performance Cycles reserves the right to end promotions at any time.
Discount vouchers & promotions are only redeemable against in-stock items.
Orders for out of stock items cannot be accepted.
Discount vouchers/promotions cannot be used to purchase gift vouchers.
Discount vouchers/promotions cannot be used in conjunction with any other voucher offer.
These codes are single use per account.
Discount vouchers/promotions cannot be applied retrospectively.
Orders containing excluded brands are not valid for any promotion.